Contact Us To Schedule Service
Contact Us To Schedule Service
The questions below come up in real vendor evaluations and service calls. If the question you’re asking isn’t here, the answer is probably a phone call anyway.
Because the PM visit itself takes more time, and that time is where the actual prevention happens. A dealer PM at 30 to 45 minutes checks fluids and filters and leaves. Our PM at 90 to 120 minutes inspects the components that are about to fail but haven’t yet: mast chain wear, hydraulic line fatigue, brake component wear patterns, electrical connection integrity, battery cell balance.
The cheaper PM isn’t actually cheaper. It’s a lower line item on your invoice combined with a higher line item for emergency repairs and downtime that the PM didn’t prevent. When you total all three (PM cost plus reactive repair cost plus downtime cost), thorough PM typically produces a lower annual total even though the PM line is higher. We built a calculator you can run on your own fleet numbers to see this directly.
That’s not a reason not to have a conversation. It’s a reason to benchmark.
Most fleets running ten or more forklifts in Central Texas already have someone. Usually a dealer. Fleet managers who’ve switched to us typically cite three things: response time became more predictable because we don’t route calls through a regional dispatcher, recommendations became more honest because we’re not compensated on new unit sales, and the reporting showed up because we treat documentation as part of the service instead of an optional add on.
A conversation doesn’t commit you to switching. It gives you a benchmark against what you’re paying today. If our program doesn’t clearly beat your current situation, we’ll tell you that directly.
Three main differences:
Team continuity: Dealer programs rotate technicians based on who’s available. The same small team of techs services your account, so the same people learn your fleet over time.
Documentation: Dealer programs document to the level their internal process requires. Our programs produce quarterly fleet reports designed specifically to be forwarded to your boss, your auditor, or your insurance carrier without reformatting.
Recommendations: Dealer programs are offered by sales first organizations. Our programs are run by a service first organization. That structural difference changes what gets recommended and when.
Beyond those three, mechanically the programs cover similar territory: scheduled PM, emergency response, parts, repair work, compliance documentation. What differs is how it’s executed.
Program pricing depends on three factors: fleet size, fleet composition (LPG, electric, diesel, types of machines), and usage intensity (shifts per day, average hours per week per machine). We don’t publish standard rates because fleet programs don’t translate cleanly into a rate sheet. A 12 unit LPG fleet running two shifts in a dusty manufacturing environment is a different program than a 15 unit electric fleet in a clean DC on single shift.
What we commit to up front: pricing is structured against the downtime cost the program prevents, not against the hourly rate of individual repairs. If the math on your specific fleet doesn’t clearly favor the program over your current reactive spend, we’ll tell you that.
Fleet programs make the most operational and financial sense at 10 or more units, or smaller fleets running high cycle multi shift operations where even individual machine downtime has significant impact.
Below 10 units running light single shift usage, a program is often not the most cost effective structure. For those operations, individual PM visits and repair work scheduled as needed usually produces a better economic outcome. We do both.
Our core service footprint runs from Austin to San Antonio along the I-35 corridor, including Round Rock, Kyle, San Marcos, New Braunfels, Buda, and the surrounding industrial areas. Multi facility fleet programs can extend further depending on the specific geography. If your operation is outside the core corridor, the best answer is a conversation.
Yes. Our technicians are trained across all major forklift brands. The most common brands we service are Toyota, Hyster, Yale, Crown, Caterpillar, Clark, Mitsubishi, Komatsu, and Hyundai. Brand specialization for us is mostly about parts availability and OEM specific diagnostic tools, not about whether a qualified technician can work on a given machine.
Electric, LPG (propane), gasoline, and diesel forklifts across all common classifications: sit down counterbalance, stand up, reach, order picker, pallet jack, narrow aisle, rough terrain, and related material handling equipment.
For Fleet Program customers, we guarantee a tech on site to diagnose within 24 hours for a down unit, and within 2 business days for everything else. Other customers get fast service. We prioritize for severity: machines down in a way that blocks operations or creates safety concerns jump the queue.
If you’re running a fleet where emergency response predictability matters, that predictability is the biggest operational reason fleets convert from reactive vendor relationships to program contracts.
Yes. Every service call produces a machine level service record. For fleet program clients, quarterly fleet reports consolidate across every unit in the fleet and are structured specifically for audit, insurance, and internal reporting review without requiring reformatting on your end.
If a repair requires shop level work or OEM only parts not available through our normal channels, we’ll flatbed the machine to the appropriate repair facility and provide an estimated timeline.
Yes. Our technicians are trained, experienced, and certified across all major forklift brands, with ongoing training on new platforms and industry standards. That includes work on LPG powered units, which matters for the meaningful portion of Central Texas fleets running propane equipment.
Credit card (Visa, Mastercard, Amex), debit card, ACH, and check. Fleet program clients are typically invoiced monthly on program terms. Nonprogram service is billed at completion of the work or per scheduled visit.
Yes. The Fleet Program is our primary contract structure, sized to your specific operation. For operations not running a full program, we can also structure partial service contracts covering PM only, emergency coverage only, or other defined scopes.
We use OEM and quality leading aftermarket parts. Where both options fit a repair, we present them with our recommendation and let you decide. We don’t substitute inferior parts to pad margin.
The fastest path is a phone call or the contact form, with your fleet details (number of machines, types, rough usage, current situation). For fleet program inquiries, we typically schedule a no cost site walk within a week of the initial conversation, and produce a full program proposal within two weeks of the walk. For individual repair or diagnostic quotes, we scope the work based on the symptom description and machine type, usually before dispatching a technician.
After hours and weekend service is reserved for fleet program customers. If the situation involves a safety concern, call us right away.
Call us at 512-256-5312 or use the contact form. For fleet operations specifically, we’d rather have a real conversation about your situation than try to answer hypothetical questions ahead of time.
The fastest way to get a specific answer is a conversation about your specific operation. Fleet program inquiries start with a no cost site walk. Individual service questions start with a phone call or a form submission.
