Contact Us To Schedule Service
Contact Us To Schedule Service
Independent service for Big Joe electric pallet trucks, stackers, and order pickers from Austin to San Antonio. Preventative maintenance, diagnostics, repair, and Fleet Program coverage for the warehouse equipment your docks and aisles depend on. Based in Buda. Keeping your business running on time since 1993.
Big Joe is best known for warehouse equipment: electric pallet trucks, walkie stackers, order pickers, and narrow aisle trucks. These are the machines that work inside the building and on the dock, not out in the yard.
Central Texas has a lot of that work. Distribution centers and warehouses. Retailers with loading docks. Light manufacturing and assembly. Food and beverage storage. Order fulfillment in the new buildings along I-35 and SH 130. Fleets in those places often run Big Joe next to the counterbalance trucks that do the heavy lifting.
Warehouse trucks do not look dramatic, and they log a lot of hours. A pallet truck with a weak battery or a failing drive can slow a whole dock, so these units deserve a real PM schedule just like the rest of the fleet.
If you run Big Joe next to Toyota, Raymond, or Crown equipment, you do not need a separate service relationship for each nameplate. One team that already covers the corridor can take the Big Joe units with the rest of the fleet.
R&R Lift services Big Joe warehouse equipment across electric pallet trucks, stackers, and order pickers.
Electric pallet trucks move pallets on and off trailers and around the floor all day.
Service work covers battery and charger inspection, drive motor and controller diagnostics, steering, brakes, wheels, and the hydraulic lift system.
Stackers and order pickers do the lifting in racking and pick areas.
Service work covers mast and chain, hydraulics, safety and sensor checks, battery and charger inspection, and the full PM scope on the rest of the machine.
Most Big Joe trucks are battery powered, so the battery and charger are where a lot of the downtime starts.
We tell you what we see, what can wait, and what needs attention before the next shift.
The work we run on Big Joe fleets in Central Texas falls into four categories.
Preventative maintenance. Scheduled PM visits with documented inspections. Planned service intervals, not a call after the truck already stopped. Thorough PM is the line that cuts reactive repair cost and downtime cost.
Diagnostics. Electric warehouse trucks produce fault codes and warning lights. Codes are a starting point. We test the electrical, hydraulic, and mechanical systems on site and we do not stop at a scan tool. Intermittent issues, such as a truck that dies mid shift, get a real diagnostic visit, not a parts swap and a hope.
Repair. Drive and lift motors, controllers, hydraulic pumps and hoses, mast and chain, brakes, steering, wheels, and electrical. Most repair work happens on site. When a job needs shop level work, we coordinate transport and give you a timeline. Technicians carry common wear items on the truck so a PM or a simple repair can finish without a second trip.
Fleet program coverage. For operations running 10+ forklifts, the Fleet Program is a scheduled maintenance for the whole fleet. Planned service intervals, documented inspections, and one team that knows every unit you run. Fleet Program customers get a tech on site to diagnose within 24 hours for a down unit and within 2 business days for everything else. Guaranteed. Same day or next business day. After hours service is reserved for Fleet Program customers.
R&R Lift is an independent forklift company. We are not an authorized Big Joe dealer. We service Big Joe equipment. We do not sell new Big Joe equipment and we are not in Big Joe’s dealer network.
Most of our customers came to us from a national dealer. They were tired of waiting days for a callback and getting an invoice nobody could explain.
Why do fleets choose Big Joe? The trucks are simple, practical warehouse equipment built for docks and aisles, which makes them easy to put in a busy operation.
Warranty claims on a new Big Joe truck should go through an authorized Big Joe dealer so the claim is processed the right way. Regular maintenance and repairs that are not under warranty can stay with us.
If a job needs Big Joe proprietary dealer only tools or software, we say so up front and we point you to the dealer path for that job.
We service Big Joe equipment across the approved Central Texas service area, with the most work in these areas.
Austin, North Austin, South Austin, and Del Valle. Warehouses, distribution, and retail docks on both sides of I-35, including newer space along SH 130.
Buda, Kyle, and San Marcos. Close to our shop. Distribution and light manufacturing where pallet trucks and stackers keep the dock moving.
San Antonio, Schertz, and Cibolo. Distribution and logistics along the Northeast Corridor, where fleets run warehouse equipment beside counterbalance trucks.
Round Rock, Georgetown, Hutto, and Pflugerville. Regional distribution and fulfillment north of Austin.
New Braunfels, Seguin, and Lockhart. Mid corridor warehouses and plants between the two metros, where a few pallet trucks and a stacker are the whole dock.
For a Big Joe fleet in any of these cities, we cover the facility as part of regular service from Buda, not as a special project.
If you run 1 or 2 Big Joe pallet trucks or stackers, you are still a customer. Book a service call and we will treat that machine with the same care we give a 10+ unit fleet.
Or call 512-256-5312.
If you run Big Joe pallet trucks, stackers, or order pickers in Central Texas, talk to us. Tell us what you run, where it sits, and what is failing. We will tell you what we can do, what it will take, and when we can be there.
R&R Lift has kept Central Texas forklifts running since 1993. We are an independent forklift company based in Buda, Texas. We specialize in forklift service, and we serve Central Texas fleet operations from Austin to San Antonio.
